To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leak on your water line, leaky toilet, or a faucet. Some leaks are very difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks.
If the low pressure is just on a single faucet, the screen may just need cleaned of debris and lime.
If the pressure surges when first opening a faucet, then slows down, you may have a pressure reducing valve malfunctioning.
If the low pressure is between 12:00 AM and 8:00 AM, The pumps on the water system are shut off to refresh the water tanks. This is a neccessity.
If the problem is not found, call our office and report low pressure for your area.
What do I do if I am experiencing high pressure?
You may have a pressure reducing valve that is malfunctioning and letting full pressure in your residence.
What do I do if my water pressure is fluctuating?
This problem is usually a malfunctioning pressure reducing valve on your water line. When these devises get old, sometimes they will let all the water pressure to your residence, no pressure at all, or fluctuating pressure. If that is found to be the problem, the customer will need to have it replaced.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Please call the office and report your address where the discolored water is discovered. In most cases, the main water line can be flushed to remove the discolored water.
Why is there black debris in my toilet?
The black flapper in your toilet tank needs changed. If you touch it and black transfers to your hands, it is worn out.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety and samples are tested monthy by the Arkansas Health department for safe water. Usually two times a year the lake "turns over" and causes a musty smell. This is not preventable. If it is another smell besides a chlorine smell, please report the problem to our office.
Why is there a white or blue tint of debris on my faucet screens?
The likely cause is lime build up. As our city water is very low in limestone, over time this will occur. Our water has 10 times less lime than a well would, but screens and appliances will still build up after time. Periodic flushing of screens, water heaters, and other appliances will help.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water which are added at the Mountain Home Treatment Plant.